Solidgate helps to recover failed subscription payments using retry strategies, helping businesses retain revenue and customers without disrupting access to their services.

After the initial collection of the invoice failed, the retry mode activates, and the subscription goes into the redemption status.

While the subscription is in the redemption status, Solidgate retries the invoice collection four times. The intervals between the retry attempts are based on the chosen strategy, which can be either one of the default options or a custom strategy. During the redemption period, your customers can maintain access to the product. However, please note that this redemption period is included in the next billing cycle.

It is possible that the redemption period can extend beyond the billing period. If the next retry date for payment exceeds the end of the billing period, Solidgate cancels the subscription.

Additionally, Solidgate provides the option to automatically apply a discount in % if there is the Guide
Understand why the payment is declined and how you can resolve it. Insufficient funds decline during the last payment attempt.

You can select the predefined retry strategies in the Solidgate HUB while creating or editing the subscription product details.

In case you do not need any retry strategy applied to the product for reattempting unsuccessful payments, you can disable retries.

Depending on whether the product was created via HUB or API, you have two options to remove the retry strategy for that product. To eliminate the retrying for failed subscription payments:

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