Solidgate helps to recover failed subscription payments using retry strategies, helping businesses retain revenue and customers without disrupting access to their services.
How retry strategies work
After the initial collection of the invoice failed, the retry mode activates, and the subscription goes into the redemption status.
While the subscription is in the redemption status, Solidgate retries the invoice collection four times. The intervals between the retry attempts are based on the chosen strategy, which can be either one of the default options or a custom strategy. During the redemption period, your customers can maintain access to the product. However, please note that this redemption period is included in the next billing cycle.
It is possible that the redemption period can extend beyond the billing period. If the next retry date for payment exceeds the end of the billing period, Solidgate cancels the subscription.
Additionally, Solidgate provides the option to automatically apply a discount in % if there is the
Understand why the payment is declined and how you can resolve it.
3.02 Insufficient funds
decline during the last payment attempt.
Name in HUB:
- “#1 - Weekly 0% /0% /0% /0%” -
89e4181a-20db-410f-b2ab-89aa9c538e1c
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | - | - | - | - |
Name in HUB:
- “#2 - Weekly 0% /0% /0% /25%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | - | - | - | 25% |
Name in HUB:
- “#3 - Weekly 0% /0% /50% /0%” -
ee98ae8c-ddb3-4ee9-b4f8-db5aee10e83e
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | - | - | 50% | - |
Name in HUB:
- “#4 - Weekly 0% /0% /0% /75%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | - | - | - | 75% |
Name in HUB:
- “#5 - Weekly 0% /0% /25% /50%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | - | - | 25% | 50% |
Name in HUB:
- “#6 - Weekly 10% /25% /50% /75%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | 10% | 25% | 50% | 75% |
Name in HUB:
- “#7 - Weekly 25% /50% /75% /75%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | 25% | 50% | 75% | 75% |
Name in HUB:
- “#8 - Weekly 0% /15% /40% /65%” -
34a9b223-171a-445c-95d6-b970adacdaed
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 2 days after the previous retry | 5 days after the previous retry |
Discount | - | 15% | 40% | 65% |
Name in HUB:
- “#9 - Monthly 0% /0% /0% /0%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | - | - |
Name in HUB:
- “#10 - Monthly 0% /0% /0% /25%” -
1d9ac496-2868-41e4-9068-e46d5f4ca578
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | - | 25% |
Name in HUB:
- “#11 - Monthly 0% /0% /0% /50%” -
e0d3e875-c1f8-474b-a3a1-d8379d481ca7
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | - | 50% |
Name in HUB:
- “#12 - Monthly 0% /0% /0% /75%” -
c0bad7d4-3b4f-4840-bb3d-9ff2c52770f1
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | - | 75% |
Name in HUB:
- “#13 - Monthly 0% /0% /25% /50%” -
53df1cf0-4082-41aa-bbbf-3d9b193d50b7
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | 25% | 50% |
Name in HUB:
- “#14 - Monthly 0% /25% /50% /75%” -
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#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | 25% | 50% | 75% |
Name in HUB:
- “#15 - Monthly 25% /50% /50% /75%” -
1a254d1d-0ccf-424d-a8fc-79a488b2792c
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | 25% | 50% | 50% | 75% |
Name in HUB:
- “#16 - Monthly 0% /15% /40% /65%” -
59247538-c815-4b27-926b-cdbd7f1bcb99
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | 15% | 40% | 65% |
Name in HUB:
- “#17 - Monthly 0% /0% /0% /30%” -
29758780-10d8-40a9-a636-39a95fb2ebe8
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | - | 30% |
Name in HUB:
- “#18 - Monthly 0% /0% /50% /0%” -
9fd60a56-ea04-4d18-9449-25bae3631a65
#1 | #2 | #3 | #4 | |
---|---|---|---|---|
Retry interval | 1 day after the initial collection | On the nearest Friday | 9 days after the previous retry | 19 days after the previous retry |
Discount | - | - | 50% | - |
Apply retry strategy to product
You can apply and specify the retry strategy via the Solidgate API or in the Solidgate HUB while creating or editing the subscription product details.
retry_mode
field to
static
and pass the preferred stategy ID value for the retry_strategy_id
field in your request.
- Go to Billing > Products.
- Find the needed product and click on it.
- In the Product section, click on Edit.
- Next to Retry mode, select Retry strategies.
- Select the preferred strategy from the dropdown list.
- Click on Save changes to confirm.
Remove product retry strategy
In case you do not need any retry strategy applied to the product for reattempting unsuccessful payments, you can disable retries. The method to remove the retry strategy depends on whether the product was set up via HUB or API. Removing the strategy prevents further retries on failed subscription payments.
571651d3-91ff-4d78-babb-59142d536147
, which corresponds to No retry strategy, or null
value for the retry_strategy_id
field.
- Go to Billing > Products.
- Find the needed product and click on it.
- In the Product section, click on Edit.
- Select No retry from the dropdown list or clear the retry strategy field.
- Click on Save changes to confirm.