Solidgate helps to recover failed subscription payments using retry strategies, helping businesses retain revenue and customers without disrupting access to their services.

How retry strategies work

After the initial collection of the invoice failed, the retry mode activates, and the subscription goes into the redemption status.

While the subscription is in the redemption status, Solidgate retries the invoice collection four times. The intervals between the retry attempts are based on the chosen strategy, which can be either one of the default options or a custom strategy. During the redemption period, your customers can maintain access to the product. However, please note that this redemption period is included in the next billing cycle.

It is possible that the redemption period can extend beyond the billing period. If the next retry date for payment exceeds the end of the billing period, Solidgate cancels the subscription.

Additionally, Solidgate provides the option to automatically apply a discount in % if there is the Guide
Understand why the payment is declined and how you can resolve it. 3.02 Insufficient funds decline during the last payment attempt.

#1 Retry strategy for Weekly subscription

Name in HUB:

• “#1 - Weekly 0% /0% /0% /0%” - 89e4181a-20db-410f-b2ab-89aa9c538e1c

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	-

#2 Retry strategy for Weekly subscription with 25% discount on the last retry

Name in HUB:

• “#2 - Weekly 0% /0% /0% /25%” - a7b75f02-b232-4a80-a355-e29dd6f456a8

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	25%

#3 Retry strategy for Weekly subscription with 50% discount on the last retry

Name in HUB:

• “#3 - Weekly 0% /0% /50% /0%” - ee98ae8c-ddb3-4ee9-b4f8-db5aee10e83e

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	50%	-

#4 Retry strategy for Weekly subscription with 75% discount on the last retry

Name in HUB:

• “#4 - Weekly 0% /0% /0% /75%” - fc43720d-61c2-4859-8121-c2a9030fc27d

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	75%

#5 Retry strategy for Weekly subscription with 25% and 50% on the last retries

Name in HUB:

• “#5 - Weekly 0% /0% /25% /50%” - 989da197-7494-48cc-959b-472e8ae11744

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	25%	50%

#6 Retry strategy for Weekly subscription with subsequent 10%, 25%, 50%, and 75%

Name in HUB:

• “#6 - Weekly 10% /25% /50% /75%” - 7751e627-414b-4f93-bcb6-c8146b158a08

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	10%	25%	50%	75%

#7 Retry strategy for Weekly subscription with subsequent 25%, 50%, 75%, and 75%

Name in HUB:

• “#7 - Weekly 25% /50% /75% /75%” - 7893dd77-8a93-4701-8d91-0dd9df0a8017

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	25%	50%	75%	75%

#8 Retry strategy for Weekly subscription with 15%, 40%, 65% on the last retries

Name in HUB:

• “#8 - Weekly 0% /15% /40% /65%” - 34a9b223-171a-445c-95d6-b970adacdaed

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	15%	40%	65%

#9 Retry strategy for Monthly subscription without discounts

Name in HUB:

• “#9 - Monthly 0% /0% /0% /0%” - b3059460-6ee5-4547-9fb6-79719fdfa262

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	-

#10 Retry strategy for Monthly subscription with 25% discount on the last retry

Name in HUB:

• “#10 - Monthly 0% /0% /0% /25%” - 1d9ac496-2868-41e4-9068-e46d5f4ca578

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	25%

#11 Retry strategy for Monthly subscription with 50% discount on the last retry

Name in HUB:

• “#11 - Monthly 0% /0% /0% /50%” - e0d3e875-c1f8-474b-a3a1-d8379d481ca7

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	50%

#12 Retry strategy for Monthly subscription with 75% discount on the last retry

Name in HUB:

• “#12 - Monthly 0% /0% /0% /75%” - c0bad7d4-3b4f-4840-bb3d-9ff2c52770f1

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	75%

#13 Retry strategy for Monthly subscription with 25%, 50% on the last retries

Name in HUB:

• “#13 - Monthly 0% /0% /25% /50%” - 53df1cf0-4082-41aa-bbbf-3d9b193d50b7

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	25%	50%

#14 Retry strategy for Monthly subscription with 25%, 50%, 75% on the last retries

Name in HUB:

• “#14 - Monthly 0% /25% /50% /75%” - ad428ad9-609f-4151-8249-9855cf69978b

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	25%	50%	75%

#15 Retry strategy for Monthly subscription with 25%, 50%, 50%, and 75%

Name in HUB:

• “#15 - Monthly 25% /50% /50% /75%” - 1a254d1d-0ccf-424d-a8fc-79a488b2792c

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	25%	50%	50%	75%

#16 Retry strategy for Monthly subscription with 15%, 40%, 65% on the last retries

Name in HUB:

• “#16 - Monthly 0% /15% /40% /65%” - 59247538-c815-4b27-926b-cdbd7f1bcb99

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	15%	40%	65%

#17 Retry strategy for Monthly subscription with 30% on the last retry

Name in HUB:

• “#17 - Monthly 0% /0% /0% /30%” - 29758780-10d8-40a9-a636-39a95fb2ebe8

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	30%

#18 Retry strategy for Monthly subscription with 50% on the third retry

Name in HUB:

• “#18 - Monthly 0% /0% /50% /0%” - 9fd60a56-ea04-4d18-9449-25bae3631a65

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	50%	-

Apply retry strategy to product

You can apply and specify the retry strategy via the Solidgate API or in the Solidgate HUB while creating or editing the subscription product details.

Remove product retry strategy

In case you do not need any retry strategy applied to the product for reattempting unsuccessful payments, you can disable retries. The method to remove the retry strategy depends on whether the product was set up via HUB or API. Removing the strategy prevents further retries on failed subscription payments.