Restore subscription

When a subscription is cancelled, it might need to be restored. Beyond Guide
Solidgate subscriptions offer businesses and their customers a choice between soft and hard cancellation options, ensuring flexibility in managing subscription plans. intentional cancellation, subscriptions can be cancelled due to duration settings or failed payment attempts.

• Limited billing attempts
  Some subscriptions have a predefined number of Guide
  Solidgate provides a feature of smart retrying failed subscription payments, which helps businesses to recover revenue and decrease the involuntary churn rate of the customers. billing attempts, applied through a retry mode. When the initial payment fails, the subscription enters the redemption status and retries begin. Customers might wish to continue using the subscription, and a successful payment retry recovers it.
• Failed billing attempts
  Some subscriptions can enter the cancelled state after all retry attempts fail in the redemption status. Merchants can restore these subscriptions based on customer requests.

You can restore a cancelled subscription to recover the customer’s access to your product or service. Choose one of these options:

• Without changes - include subscription_id and preferred expired_at in the request, with none for discount data.
• With a discount applied - include subscription_id and expired_at, and value for either coupon_id or coupon_code to apply reduced pricing.
  • If the subscription already has a discount, it is replaced with the new value.
  • If the discount is invalid, the restore request fails with an error.
  • If you include both coupon_id and coupon_code, you get a 400 Bad Request error.

Before restoring a subscription, the system checks for active subscriptions associated with the given customer_account_id and product_id combination. If a matching subscription exists or is currently being processed, the restore request fails. This prevents duplicate subscriptions and potential double charges.

Once you successfully restore a subscription, the subscription status changes from cancelled to active, and the billing period is updated based on the specified expiration date. The customer gets billed again for continued access to their chosen product or service.

If the provided subscription expiration date (expired_at) is in the past, the system automatically updates it to the current date to prevent unwanted charges.