View routing event log

Routing event log provides detailed visibility into the sequence of actions that occurred with a specific order processed. It displays the complete routing journey, helping you understand how each transaction was processed and troubleshoot any issues. The routing event log shows the following event types:

• Step skipped
  Indicates when a routing step was skipped, along with the reason for skipping.
• Step selected
  Shows which routing step was selected for processing.
• Payment blocked
  Displays when a payment was blocked, if blocking rules are configured.
• 3DS decision
  Shows the Guide
  Configure 3D Secure verification flows to shift chargeback liability, comply with PSD2 regulations, and protect against card fraud. 3DS authentication decision and the reason for that decision.

Tracking routing provides visibility into routing decisions and step processing, including when and why steps are skipped during payment processing.

Step skip reason

• SKIP_FORM_SUPPORT - form support is not available
• SKIP_CONNECTOR_ACCOUNT_DEACTIVATED - Guide
  Explore payment provider connectors with details on supported payment methods, currencies, regions, and integration specifications. connector account has been deactivated
• SKIP_CONNECTOR_INTEGRATION_DEACTIVATED - connector integration has been deactivated
• SKIP_CURRENCY_SUPPORT - Guide
  Check supported transaction currencies per payment method and region to ensure correct currency handling in your payment integration setup. currency is not supported
• SKIP_CARD_BRAND_SUPPORT - card brand is not supported
• SKIP_AUTH0_SUPPORT - Guide
  Validate and store customer card details without charging by using zero-amount authorization requests for future payment token creation. Auth0 support is not available
• SKIP_EXTERNAL_MPI_SUPPORT - external Guide
  Configure 3D Secure verification flows to shift chargeback liability, comply with PSD2 regulations, and protect against card fraud. MPI support is not available
• SKIP_COF_DPAN_SUPPORT - CoF DPAN support is not available
• SKIP_COF_PAN_SUPPORT - CoF PAN support is not available
• SKIP_MOTO_SUPPORT - Guide
  Process mail-order and telephone-order transactions where the physical card is not present, using manually collected payment credentials. MOTO support is not available
• SKIP_NONSTANDARD_CURRENCY_SUPPORT - non-standard Guide
  Check supported transaction currencies per payment method and region to ensure correct currency handling in your payment integration setup. currency is not supported
• SKIP_3DS_DISABLED - Guide
  3D Secure (3DS) enhances online payment security by adding an extra authentication step for credit and debit card transactions. 3DS is turned off
• SKIP_TRA_CONDITIONS_NOT_MET - TRA conditions are not met
• SKIP_ZIP_CODE_MISSING - zip code is missing