View routing

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View routing
List, search, export, and open routing configurations in Hub or through the API

List routing configurations in Hub or through the API. Filter by channel, payment method, and status, search by configuration, route, and step IDs, or export the full published route tree for audit and replication.


Send a request to the list routing configurations API v2 endpoint.

On the configuration list, filter by Channels, Payment method, and Statuses: Active , Inactive , Archived . Archived configurations stay hidden until you include Archived in the status filter.

Search by routing entity supports these types:
  • Configuration ID
    Unique identifier for a routing configuration.
  • Configuration version ID
    Identifier for a specific configuration version.
  • Route ID
    Unique identifier for a route.
  • Step ID
    Unique identifier for a routing step.
These entities are also available in the View routing event log.

To view routing entities on the configuration list

  1. Go to Orchestration > Configurations.
  2. Navigate to a configuration list page.
  3. In the routing entity search field, enter a configuration ID, configuration version ID, route ID, or step ID as described beside this list.
  • Configuration
    Opens the latest published version of the configuration in a new window.
  • Configuration version
    Opens that specific version in a new window.
  • Route
    Opens the version that contains that route in a new window. The route is centered and highlighted for easy identification.
  • Step
    Opens the version that contains that step in a new window. The step is shown in the drawer and highlighted.
To view routing entities on the configuration version page

  1. Go to Orchestration > Configurations.
  2. Find the routing configuration and click on it.
  3. Navigate to a specific configuration version page.
  4. In the routing entity search field, enter a configuration version ID, route ID, or step ID as described beside this list.
  • Configuration version
    Opens here and highlights when it is the current version. Otherwise opens in a new window and highlights.
  • Route
    Centers and highlights the route in the current version, or opens the matching version in a new window.
  • Step
    Opens in the drawer and highlights in the current version, or opens the matching version in a new window.

Search by params filters routes on a configuration version page by condition parameters. To search routes by condition parameters

  1. Go to Orchestration > Configurations.
  2. Click Search by params.
  3. Open Search for routes where and add conditions:
    • Condition parameter.
    • Operator offered for that parameter.
      The default is Contains all.
    • One or more values.
  4. Between rows, set AND or OR.
  5. Click Search and apply to see how the results are shown.
  • Show only matching
    Other branches collapse or hide. A banner can note that only selected branches are shown.
  • Highlight matches
    Matching routes stand out. Other branches stay visible but de-emphasized. Use Show all or Deselect all to reset.

Export routing configuration
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Track routing configuration returns the full route tree for a version. Use it to audit changes, copy logic across environments, or store an external snapshot of published routing.

To track the latest published version when a routing configuration changes, set up routing configuration events first, then retrieve the version through the API.

  1. Set up credentials API v2 and webhook endpoints.
  2. When a routing configuration version is published, receive the routing configuration version published Webhook notification.
  3. From the webhook payload, use data.routing_config.id as config_id and data.routing_config.latest_published_version_id as the version id .
  4. Send a request to the get routing configuration version API v2 endpoint with config_id and id .
The response includes the full route tree with route sets, rules, segments, and cascade steps for the specified version.
To track a routing configuration version

  1. Go to Orchestration > Configurations.
  2. Find the routing configuration and click on it.
  3. Navigate to the configuration version you need.
  4. In the Configuration details section, click on Export.

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