Order details

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Order details
View detailed order data including transaction history, status changes, customer details, and available actions for each payment on record

Effective order management ensures seamless operations, from initial placement to post-payment actions.

Through the Solidgate Hub , businesses can optimize workflows, address issues quickly, and deliver a positive customer experience by viewing, analyzing, and managing orders along with accessing order actions or getting insights into order details.

You can view all orders associated with a specific customer or review the payment log from the order details page.

To view all customer orders from order details

  1. Go to Payments > Orders.
  2. Find the order you need and click on it.
  3. In the Customer section and next to the email, click on View all orders.
You are now transferred to a page with all customer orders and can apply more filters to narrow down your search if required.


To view order payment log

  1. Go to Payments > Orders.
  2. Find an order that was processed and select it to go to the order details.
  3. Scroll down and view the Payment log entries.
  4. Select a log entry to view detailed information.
Information includes a request method with a response body and content details about the order and transactions.
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