The report provides a deeper understanding of chargeback patterns and drivers.
Analyzing chargeback data in the report helps identify reasons and trends behind disputed transactions. This visibility into the root causes of chargebacks supports more targeted dispute resolution and fraud prevention strategies.
The report includes original order IDs, customer information, transaction amounts, and statuses. This data helps businesses resolve disputes and combat fraud effectively.
By default, the filter parameter is set to updated_at, which filters chargeback records by the date of their latest status change. Use created_at to retrieve records created within a specific period and keep the reporting period consistent across reruns. Use updated_at for incremental synchronization to retrieve records that changed within a specific period.
Chargeback statuses can change long after records are created. As a result, rerunning a report with updated_at for the same date range may return different records.
- Go to Reports and exports.
- In the top-right corner, click on +Create report.
- In the pop-up window, add the required information:
- Select the Card disputes report type
- Select one or several channels
- Specify a date range of up to 36 days
- Optionally, change the auto-created file name
- Click on Create.
Once confirmed, the reports are created for each selected channel. - Click on Download to save and view the report.