Prevention alerts

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Prevention alerts
Export prevention alert reports with alert types, matched transactions, resolution actions, and chargeback deflection rates for monitoring

The report provides a comprehensive overview of prevention alert patterns and their impact.

By analyzing the prevention alert data, businesses can proactively address potential issues before they escalate into disputes or chargebacks. This approach enables more effective fraud prevention and dispute resolution strategies.

Prevention alerts API v1 report is an essential tool for merchants, offering detailed information on prevention alerts. It provides insights into each alert, including unique identifiers, alert types, amounts, outcomes, and the alert generation timeline.

By default, the filter parameter is set to created_at, which filters prevention alert records by their creation time. Use updated_at for incremental synchronization to retrieve records that changed within a specific period.

To create and download a prevention alerts report

  1. Send a request to the prevention alerts API v1 endpoint with date range parameters date_from , date_to .
  2. Receive the report URL report_url in the response.
  3. Send a GET request to the URL in report_url using the same authorization Guide
    Get API credentials and open the API reference for authentication, signing, and endpoint details.     credentials     ( publicKey + secretKey ) used in the report creation request to download the report in CSV format.
Report generation is asynchronous, and the time required depends on the volume of requested data. If the report is not ready when you send a download request, the API returns 204 . This is expected, and you can retry the request until the report is ready.

The download request can return the following status codes:

  • 200 - authentication failed, check your Solidgate API access
  • 204 - the report is not ready yet, retry the request later
  • 302 - the report is ready, and the response redirects to a one-time S3 download URL
  • 404 - the report was not found
  • 410 - the report is unavailable or has expired
Reports are available for 30 days after generation. After this period, they can no longer be downloaded.
To create a prevention alerts report

  1. Go to Reports and exports.
  2. In the top-right corner, click on +Create report.
  3. In the pop-up window, fill in the required details:
    • Select the Alerts report type
    • Select one or multiple channels
    • Define a date range of up to 36 days
    • Optionally, modify the auto-generated file name
  4. Click on Create.
    Once confirmed, reports are generated for each selected channel.
  5. Click on Download to save and access the report.

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{
  "id": "83b19018-cbc4-4df0-899a-dda84fd2705e",
  "order_id": "923bb4e6-4a5f-41ec-81fb-28eb8a152e55",
  "amount": 200,
  "currency": "EUR",
  "provider_name": "ethoca",
  "alert_date": "2025-11-25 11:01:03",
  "alert_type": "init-refund",
  "outcome": "reversed",
  "payment_method": "paypal-vault",
  "created_at": "2025-11-25 11:11:03",
  "updated_at": "2025-11-25 11:12:03"
}
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