Klarna’s Risk and Dispute Programs for Partners (collectively, the Partner Risk Programs) are designed to combat fraud and manage high-risk threats across the Klarna Network. The programs address Partners with high dispute-related performance issues or other types of misbehavior.
Solidgate, as the Acquiring Partner, enforces the Partner Risk Programs as instructed by Klarna. Within 24 hours of receiving Klarna’s instructions, Solidgate notifies merchants of any breaches to the Partner Risk Programs communicated by Klarna.
Klarna reserves the right to refuse or suspend a Partner’s usage of the Klarna Payment Services at any time. Upon refusal or suspension, Solidgate may provide the merchant with the reasons for the refusal or suspension and, if applicable, guidance on the actions required to remedy the suspension or refusal.
Partner risk programs
Klarna monitors merchants under two programs.
Controls compliance and fraud-related misbehavior, including unfulfilled orders, prohibited business activity, and breaches of Partner Rules. Entry is based on Minor or Major Breach classification.
Includes
Monitors dispute rate and dispute volume against High and Excessive thresholds over three consecutive calendar months.
Includes