Track dispute, fraud alert, card, and alternative payment method risk metrics in one dashboard to monitor compliance and identify potential issues
The Risk management analytics dashboards of the
Solidgate
Hub provide critical metrics associated with disputes, fraud prevention alerts, card payments, and alternative payment methods (APMs). Tracking these metrics helps businesses monitor compliance, identify potential issues, and optimize risk management strategies.
Use the sidebar navigation in the Hub to access the different analytics sections under Risk management.
Dispute analytics tab provides a comprehensive view of your chargebacks and disputes, helping you monitor dispute volumes, win rates, and recovered revenue.
Use the available filters at the top of the page to refine your analytics by Type, Card dispute type, Channel, Bank MID, Connector accounts, Reason codes, Issuing banks, Issuer country, PSPs, PSP connectors, and Card brands.
Charts
Open disputes and challenged disputes
Displays the monetary volume of disputes that are currently open versus those you have actively challenged.
Challenged dispute ratio
Shows the percentage of total disputes that you have chosen to challenge with evidence.
Recovered revenue
Tracks the total amount of money successfully recovered from won disputes over time.
Win rate
Displays the percentage of challenged disputes that resulted in a win for the merchant.
Alert analytics tab provides a comprehensive view of prevention alert performance, helping merchants track both absolute numbers and percentage distribution of prevention alerts.
Use the available filters at the top of the page to refine your analytics by Channel, Alert type, Alert action, Card brand, and Payment method.
Charts
Alert types
This chart shows the distribution of alerts by type, including Resolved, Inquiry, Prevented, and Init refund. Both absolute counts and percentage shares are displayed alongside a stacked bar chart to visualize trends over time.
Alert actions
The chart displays a breakdown of alert responses by action type: Acknowledged, Refunded, Previously refunded, Reverse error, and Decline. It helps assess how effectively alerts are being handled and where adjustments may be needed.
Alerts by card brand
This chart shows alert volume by card brand, such as Mastercard, Visa, and others, providing insight into which card networks generate the most alerts and how their trends change over time.
Alerts by payment method
The chart displays alert distribution across payment methods, such as card payments, Apple Pay, Google Pay, PayPal, helping identify which payment channels require closer monitoring.
Card risks tab focuses on the risks associated with card payments, a critical aspect of risk management for businesses accepting card transactions.
Use the available filters at the top of the page to refine your analytics by Channel, Method country, Payment method, Payment type, Descriptor filters, Bank MID, Connector accounts, PSPs, and PSP connectors.
Charts
VAMP ratio
This chart gives merchants a clear view of their risk metrics under Visa’s new monitoring framework. This visibility helps businesses track their compliance status, identify potential issues, and take proactive measures to stay within acceptable thresholds. These statistics are calculated monthly using Visa transaction data from banks that provide complete fraud reporting.
Fraud rate
The chart compares fraud rates between Visa and Mastercard. These statistics are calculated monthly and include only data from payment schemes with fraud alerts and banks that export full fraud data.
Dispute rate
This chart compares dispute rates across different card networks over time. It helps identify trends or issues specific to certain card networks, allowing businesses to take targeted action if needed.
Refund rate
The chart displays refund trends over time and serves as an indicator of customer satisfaction, product quality, or potential fraud. Sudden spikes or consistent increases in refund rates may signal issues that require attention.
APM risks tab provides a clear overview of claims, disputes, chargebacks, and refunds over time. As alternative payment methods gain popularity, businesses expanding their payment options need to understand the associated risks.
Use the available filters at the top of the page to refine your analytics by Channel, Method country, Payment method, and Payment type.
Charts
Claim rate
This chart shows the total claim amount divided by the total sales amount in the chosen currency over the previous three months. When hovering over the chart, you can see the claim rate and claim amount for the selected period.
Dispute rate
The chart shows the total dispute amount divided by the total sales amount in the chosen currency over the previous three months. This metric helps track and analyze dispute trends specific to APMs, which may differ from traditional card payment disputes.
External chargeback rate
The chart represents the total number of chargebacks divided by total sales in the current month. When hovering, you can see the external chargeback rate, chargeback count, and chargeback amount.
Refund rate
This chart shows refund activity over the selected period. When hovering, you can view the refund rate, refund count, and refund amount. This metric allows comparison of refund patterns between APMs, helping identify customer behavior trends or issues specific to payment methods.
Metrics explained
Expand all
Guide
Navigate Visa monitoring program requirements with threshold calculations, tier-based escalation rules, and best practices with resolution steps.
VAMP ratio
is the total number of Visa fraud notifications (TC40) and chargebacks (TC15) divided by the total number of settled sales transactions. It is calculated as (fraud notifications + chargebacks) ÷ settled sales for the selected period.
Fraud rate is the total amount of fraud notifications (TC40/SAFE), in USD, divided by the total amount of settled sales transactions, in USD, broken down by card brand (Visa, Mastercard, or other). It is calculated as fraud notifications ÷ settled sales, always aggregated by month regardless of the selected time interval.
Dispute rate is the total number of chargebacks divided by the total number of settled sales transactions. It is calculated as chargebacks ÷ settled sales.
Card disputes are counted per period with no rolling window. PayPal and other alternative payment method disputes use a trailing 3-month window instead, so the numbers are not directly comparable across payment method types.
Claim rate is the percentage of order value disputed through an alternative payment method (for example, PayPal) claim process. It is calculated as disputed amount ÷ orders amount over a trailing 3-month window. A spike in one month continues to affect the rate for the following two months.
