Retry strategies

Explore subscription retry strategies for enhanced handling of recurring payments

Solidgate provides a feature of smart retrying for failed subscription payments, which helps merchants to recover revenue and decrease the involuntary churn rate of the customers.

After the initial collection of the invoice failed, the retry mode activates, and the subscription goes into the redemption status.

While the subscription is in the redemption status, Solidgate retries the invoice collection four times. The intervals between the retry attempts are based on the chosen strategy, which can be either one of the default options or a custom strategy. During the redemption period, your customers will maintain access to the product. However, please note that this redemption period will be included in the next billing cycle.

It is possible that the redemption period can extend beyond the billing period. If the next retry date for payment exceeds the end of the billing period, Solidgate will cancel the subscription.

If you need to stop product usage during the redemption period and exclude this period from the next billing cycle, contact us and our team will find a solution that suits your case.

Additionally, Solidgate provides the option to automatically apply a discount in % if there is the Guide
Understand why the payment is declined and how you can resolve it. Insufficient funds decline during the last payment attempt.

You can select the predefined retry strategies in the Solidgate HUB while creating or editing the subscription product details.

#1 Retry strategy for Weekly subscription

Name in HUB:

“#1 - Weekly 0% /0% /0% /0%” - 89e4181a-20db-410f-b2ab-89aa9c538e1c

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	-

#2 Retry strategy for Weekly subscription with 25% discount on the last retry

Name in HUB:

“#2 - Weekly 0% /0% /0% /25%” - a7b75f02-b232-4a80-a355-e29dd6f456a8

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	25%

#3 Retry strategy for Weekly subscription with 50% discount on the last retry

Name in HUB:

“#3 - Weekly 0% /0% /50% /0%” - ee98ae8c-ddb3-4ee9-b4f8-db5aee10e83e

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	50%	-

#4 Retry strategy for Weekly subscription with 75% discount on the last retry

Name in HUB:

“#4 - Weekly 0% /0% /0% /75%” - fc43720d-61c2-4859-8121-c2a9030fc27d

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	75%

#5 Retry strategy for Weekly subscription with 25% and 50% on the last retries

Name in HUB:

“#5 - Weekly 0% /0% /25% /50%” - 989da197-7494-48cc-959b-472e8ae11744

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	25%	50%

#6 Retry strategy for Weekly subscription with subsequent 10%, 25%, 50%, and 75%

Name in HUB:

“#6 - Weekly 10% /25% /50% /75%” - 7751e627-414b-4f93-bcb6-c8146b158a08

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	10%	25%	50%	75%

#7 Retry strategy for Weekly subscription with subsequent 25%, 50%, 75%, and 75%

Name in HUB:

“#7 - Weekly 25% /50% /75% /75%” - 7893dd77-8a93-4701-8d91-0dd9df0a8017

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	25%	50%	75%	75%

#8 Retry strategy for Weekly subscription with 15%, 40%, 65% on the last retries

Name in HUB:

“#8 - Weekly 0% /15% /40% /65%” - 34a9b223-171a-445c-95d6-b970adacdaed

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	15%	40%	65%

#9 Retry strategy for Monthly subscription without discounts

Name in HUB:

“#9 - Monthly 0% /0% /0% /0%” - b3059460-6ee5-4547-9fb6-79719fdfa262

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	-

#10 Retry strategy for Monthly subscription with 25% discount on the last retry

Name in HUB:

“#10 - Monthly 0% /0% /0% /25%” - 1d9ac496-2868-41e4-9068-e46d5f4ca578

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	25%

#11 Retry strategy for Monthly subscription with 50% discount on the last retry

Name in HUB:

“#11 - Monthly 0% /0% /0% /50%” - e0d3e875-c1f8-474b-a3a1-d8379d481ca7

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	50%

#12 Retry strategy for Monthly subscription with 75% discount on the last retry

Name in HUB:

“#12 - Monthly 0% /0% /0% /75%” - c0bad7d4-3b4f-4840-bb3d-9ff2c52770f1

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	75%

#13 Retry strategy for Monthly subscription with 25%, 50% on the last retries

Name in HUB:

“#13 - Monthly 0% /0% /25% /50%” - 53df1cf0-4082-41aa-bbbf-3d9b193d50b7

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	25%	50%

#14 Retry strategy for Monthly subscription with 25%, 50%, 75% on the last retries

Name in HUB:

“#14 - Monthly 0% /25% /50% /75%” - ad428ad9-609f-4151-8249-9855cf69978b

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	25%	50%	75%

#15 Retry strategy for Monthly subscription with 25%, 50%, 50%, and 75%

Name in HUB:

“#15 - Monthly 25% /50% /50% /75%” - 1a254d1d-0ccf-424d-a8fc-79a488b2792c

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	25%	50%	50%	75%

#16 Retry strategy for Monthly subscription with 15%, 40%, 65% on the last retries

Name in HUB:

“#16 - Monthly 0% /15% /40% /65%” - 59247538-c815-4b27-926b-cdbd7f1bcb99

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	15%	40%	65%

#17 Retry strategy for Monthly subscription with 30% on the last retry

Name in HUB:

“#17 - Monthly 0% /0% /0% /30%” - 29758780-10d8-40a9-a636-39a95fb2ebe8

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	30%

#18 Retry strategy for Monthly subscription with 50% on the third retry

Name in HUB:

“#18 - Monthly 0% /0% /50% /0%” - 9fd60a56-ea04-4d18-9449-25bae3631a65

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	50%	-

In case you do not need any retry strategy applied to the product for reattempting unsuccessful payments, there is a possibility to disable retries.

Based on the way you created the product, via HUB or via API, there are two options to remove the retry strategy for a particular product. To eliminate the smart retrying for failed subscription payments:

Via API

When making the update product API request, either set the 571651d3-91ff-4d78-babb-59142d536147, which corresponds to No retry strategy, or null value for the retry_strategy_id parameter.

Via HUB

To switch the subscription product

Go to Subscriptions > Products.
Find the needed product and click on it.
In the Product section, click on Edit.
Select No retry from the dropdown list or clear the Retry strategy field.
Click on Save changes to confirm.

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