Retry strategies

Explore subscription retry strategies for enhanced handling of recurring payments

Solidgate provides a feature of smart retrying failed subscription payments, which helps merchants to recover revenue and decrease the involuntary churn rate of the customers.

After the initial collection of the invoice failed, the retry mode would turn on, and the subscription would have the redemption status.

While the subscription is in the redemption status, Solidgate would retry the invoice collection four times. The interval between the retries is based on the customer, payment method, and card data features.

Moreover, Solidgate provides the option to automatically apply a discount in % if there is the Guide
Understand why the payment is declined and how you can resolve it. Insufficient funds decline during the last payment attempt.

You can select the predefined retry strategies in the Solidgate HUB while creating or editing the subscription product details.

#1 Retry strategy for Weekly subscription

Name in HUB:

“#1 - Weekly 0% /0% /0% /0%” - 89e4181a-20db-410f-b2ab-89aa9c538e1c

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	-

#2 Retry strategy for Weekly subscription with 25% discount on the last retry

Name in HUB:

“#2 - Weekly 0% /0% /0% /25%” - a7b75f02-b232-4a80-a355-e29dd6f456a8

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	25%

#3 Retry strategy for Weekly subscription with 50% discount on the last retry

Name in HUB:

“#3 - Weekly 0% /0% /50% /0%” - ee98ae8c-ddb3-4ee9-b4f8-db5aee10e83e

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	50%	-

#4 Retry strategy for Weekly subscription with 75% discount on the last retry

Name in HUB:

“#4 - Weekly 0% /0% /0% /75%” - fc43720d-61c2-4859-8121-c2a9030fc27d

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	-	75%

#5 Retry strategy for Weekly subscription with 25% and 50% on the last retries

Name in HUB:

“#5 - Weekly 0% /0% /25% /50%” - 989da197-7494-48cc-959b-472e8ae11744

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	-	25%	50%

#6 Retry strategy for Weekly subscription with subsequent 10%, 25%, 50%, and 75%

Name in HUB:

“#6 - Weekly 10% /25% /50% /75%” - 7751e627-414b-4f93-bcb6-c8146b158a08

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	10%	25%	50%	75%

#7 Retry strategy for Weekly subscription with subsequent 25%, 50%, 75%, and 75%

Name in HUB:

“#7 - Weekly 25% /50% /75% /75%” - 7893dd77-8a93-4701-8d91-0dd9df0a8017

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	25%	50%	75%	75%

#8 Retry strategy for Weekly subscription with 15%, 40%, 65% on the last retries

Name in HUB:

“#8 - Weekly 0% /15% /40% /65%” - 34a9b223-171a-445c-95d6-b970adacdaed

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	2 days after the previous retry	5 days after the previous retry
Discount	-	15%	40%	65%

#9 Retry strategy for Monthly subscription without discounts

Name in HUB:

“#9 - Monthly 0% /0% /0% /0%” - b3059460-6ee5-4547-9fb6-79719fdfa262

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	-

#10 Retry strategy for Monthly subscription with 25% discount on the last retry

Name in HUB:

“#10 - Monthly 0% /0% /0% /25%” - 1d9ac496-2868-41e4-9068-e46d5f4ca578

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	25%

#11 Retry strategy for Monthly subscription with 50% discount on the last retry

Name in HUB:

“#11 - Monthly 0% /0% /0% /50%” - e0d3e875-c1f8-474b-a3a1-d8379d481ca7

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	50%

#12 Retry strategy for Monthly subscription with 75% discount on the last retry

Name in HUB:

“#12 - Monthly 0% /0% /0% /75%” - c0bad7d4-3b4f-4840-bb3d-9ff2c52770f1

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	75%

#13 Retry strategy for Monthly subscription with 25%, 50% on the last retries

Name in HUB:

“#13 - Monthly 0% /0% /25% /50%” - 53df1cf0-4082-41aa-bbbf-3d9b193d50b7

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	25%	50%

#14 Retry strategy for Monthly subscription with 25%, 50%, 75% on the last retries

Name in HUB:

“#14 - Monthly 0% /25% /50% /75%” - ad428ad9-609f-4151-8249-9855cf69978b

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	25%	50%	75%

#15 Retry strategy for Monthly subscription with 25%, 50%, 50%, and 75%

Name in HUB:

“#15 - Monthly 25% /50% /50% /75%” - 1a254d1d-0ccf-424d-a8fc-79a488b2792c

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	25%	50%	50%	75%

#16 Retry strategy for Monthly subscription with 15%, 40%, 65% on the last retries

Name in HUB:

“#16 - Monthly 0% /15% /40% /65%” - 59247538-c815-4b27-926b-cdbd7f1bcb99

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	15%	40%	65%

#17 Retry strategy for Monthly subscription with 30% on the last retry

Name in HUB:

“#17 - Monthly 0% /0% /0% /30%” - 29758780-10d8-40a9-a636-39a95fb2ebe8

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	-	30%

#18 Retry strategy for Monthly subscription with 50% on the third retry

Name in HUB:

“#18 - Monthly 0% /0% /50% /0%” - 9fd60a56-ea04-4d18-9449-25bae3631a65

	#1	#2	#3	#4
Retry interval	1 day after the initial collection	On the nearest Friday	9 days after the previous retry	19 days after the previous retry
Discount	-	-	50%	-

In case you do not need any retry strategy applied to the product for reattempting unsuccessful payments, there is a possibility to disable retries.

Based on the way you created the product, via HUB or via API, there are two options to remove the retry strategy for a particular product. To eliminate the smart retrying for failed subscription payments:

Via Solidgate HUB
Navigate to the product details settings and either select No retry or clear the Retry strategy field and save changes.
Via update product API method
When making an API request, either set the 571651d3-91ff-4d78-babb-59142d536147, which corresponds to No retry strategy, or null value for the retry_strategy_id parameter.

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