This code applies to any manual refunds initiated through Solidgate HUB.

Monitor the frequency of these refunds to identify any patterns or common reasons that may be addressed to improve customer satisfaction.

This code is used when the issuer directly reports a fraudulent charge to Solidgate. Our team may initiate a refund after contacting the merchant.

Maintain close communication with Solidgate to understand the nature of these fraudulent activities. Consider implementing additional security measures if these incidents are frequent.

Result of fraud detection by our team. The customer can ask for a refund for the transaction.

Regularly review transactions flagged by the Risk Department to understand if legitimate transactions are being affected.

When the issuer posts a retrieval request, the merchant may choose to refund the transaction.

If retrieval requests are frequent, review your transaction descriptors and customer communication to reduce misunderstandings that could lead to retrieval requests.

Refunds are automatically issued when Solidgate receives a prevention alert.

Work closely with Solidgate to understand the triggers for these prevention alerts and consider tweaking your security settings or customer verification processes to minimize them.

This code is used rarely, only in case of technical problems between Solidgate, providers, and payment networks.

Report any system errors immediately to Solidgate support for troubleshooting. Review any commonalities in these errors to preemptively address technical vulnerabilities.

This code is used for automatic refund actions triggered by our antifraud system.

Consistently review and update your fraud prevention settings to keep pace with emerging fraud patterns. Coordinate with the Solidgate support to improve these settings.

After the authorization expires, Solidgate may issue a void using this code.

Monitor the time between authorization and transaction completion to minimize instances of expired authorizations. Coordinate with the Solidgate support to potentially extend authorization periods if necessary.