Overview

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Overview
Prevent chargebacks and improve customer experience with real-time tools

Prevent and Resolve solutions integrate seamlessly with Solidgate, effectively communicating between issuing banks and merchants.

This enhances the chances of successfully blocking or deflecting fraudulent disputes and reducing costs.

In rare cases, a chargeback may occur after an alert due to delays in issuing or acquiring banks. This can happen if the issuing bank proceeds with a chargeback without waiting for refund confirmation or due to technical issues.

Solidgate actively challenges and disputes such alerts, ensuring merchants are not charged for them on their invoices. This proactive approach is taken to safeguard merchants against unforeseen chargeback fees.
Card prevent alert Webhook and APM prevent alert Webhook are used to detect and resolve potential issues early and before they escalate. At the same time, fraud alert Webhook provides secure alerts for fraudulent activities reported by card schemes, allowing merchants to respond immediately and effectively to minimize risks.

Prevent and fraud alert Guide
Subscribe for events on your Solidgate account so your integration can automatically trigger actions. webhooks provide tools for better transaction processing and fraud prevention.
To view the alert details

  1. Go to Fraud prevention > Alerts list.
  2. Find the needed alert to analyze.
  3. Click on the alert ID to go to the alert details page.

Alert types
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Type Definition
inquiry Solidgate sends you inquiry requests initiated by the issuing bank, and we return additional merchant data to the issuer when we match your available transaction data.
init-refund Solidgate informs the merchant and processes refunds to prevent chargebacks.

These transactions include a specific refund reason code.
resolved Solidgate alerts merchants when a dispute is resolved. The transaction amount is automatically credited to the cardholder, thus preventing a chargeback.

It’s important to note that the transaction status remains success because the refund occurs at the chargeback flow level.
prevented Solidgate sends notifications to merchants indicating successful prevention of a dispute, which originates from the initial inquiry.

Alert outcome
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Type Definition
reversed The transaction has been refunded following the alert.

This outcome occurs when an alert is successfully matched with a successful sale transaction, leading to a refund of the transaction.
previously-reversed The transaction has been refunded before the alert.

This outcome is determined when the transaction has already been refunded prior to the alert.
decline The related transaction was not successful.

This outcome occurs when the transaction has been voided before the alert.
reverse-error Unable to process a refund.

This outcome occurs when an attempt to refund has failed due to a decline by the bank.
not-found Transaction has not been found.

This outcome occurs when an alert cannot be matched with any existing transaction.
acknowledged The merchant has decided not to issue any refunds.

This outcome occurs when a retrieval request is received prior to the Ethoca alert.
pending A temporary status that allows for a response at a later time (recommended within 24 hours).
shipped This type is applicable for physical goods where the goods have already been shipped.

Pre-dispute benefits
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Pre-dispute advantages are a key aspect of Solidgate’s chargeback prevention services. These services allow merchants to address disputes at the pre-dispute stage, thereby not affecting their credit and debit portfolio dispute ratios.

  • Lowered dispute ratios
    Merchants can lower their dispute ratios by resolving pre-disputes with credit through Solidgate. This is particularly beneficial for merchants with high dispute ratios, as it does not impact Visa’s dispute ratio.
  • Reduced operational requirements
    Optimizing dispute resolution processes, especially for disputes with low recovery rates, leads to fewer operational demands. This streamlining effect significantly reduces the workload and resources required to manage disputes.
  • Eliminate over-refunding
    Pre-disputes resolved through Solidgate are not eligible for future disputes, eliminating the possibility of over-refunding.
  • Increased dispute visibility
    Solidgate provides access to adaptable reports tailored to seller reconciliation needs. This feature enhances dispute visibility, allowing merchants to better understand and manage their dispute landscape.

By resolving disputes before they progress to the chargeback stage, merchants not only avoid revenue loss from chargebacks but also maintain a favorable standing with credit and debit card issuers.

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