Refund reason codes are provided for both void and refund operations. You could use them for the analysis of the return structure or trigger specific events on your side.
0021 Solidgate - Request by User
This refund reason is used for all manual refunds via HUB.
0022 Solidgate - Issuer Fraud Notification
When the issuer reports a fraudulent charge directly to Solidgate, our Team may do a refund after contacting the merchant.
0023 Solidgate - Risk Department
The result of fraud detection by our team, the customer can ask for a refund for the transaction.
0024 Solidgate - Retrieval Request
If the issuer posts a Retrieval Request, the merchant could choose to refund the transactions.
0025 Solidgate - Prevention Alert
Refunds are automatically issued with this code when we receive a prevention alert.
Previously, the following refund codes 0016,0017,0018,0019 were used.
0026 Solidgate - System Error
This code is used rarely, only in case of technical problems between Solidgate, providers, and payment networks.
0027 Solidgate - Antifraud
his code is used for automatic refund action caused by our antifraud.
0028 Solidgate - Expired Authorization
After auth expires, we could issue the void with this code.
|0001||Request by Support user|
|0002||Fraud - PSP|
|0003||Fraud - SP Antifraud|
|0004||Fraud - SP Antifraud|
|0005||Fraud - MaxMind|
|0006||Fraud - Threatmetrix|
|0007||Fraud - Manual check|
|0008||Potential Chargeback - Retrieval Request|
|0009||Potential Chargeback - Refund after Chargeback|
|0010||System Error - Product|
|0011||System Error - SignedPay|
|0012||System Error - PSP|
|0013||Ethoca alert - Fraud|
|0014||Ethoca alert - Friendly Fraud|
|0015||Ethoca alert - Potential Chargeback|
|0016||Verifi alert - Fraud|
|0017||Verifi alert - Friendly Fraud|
|0018||Verifi alert - Potential Chargeback|
|0020||Mismatch status (Decline - Approved)|