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Safeguard your business with prevention alerts and robust monitoring strategies


Solidgate’s tools are essential for enabling effective chargeback management, fraud prevention, and providing in-depth insights for dispute resolution, thereby maintaining operational efficiency.

Solidgate’s chargeback process allows merchants to effectively manage and respond to disputes through their HUB or API, providing a platform for submitting evidence to contest potential transaction reversals initiated by customer bank disputes.

The system facilitates a structured approach to handling disputes, from initiation to resolution, including detailed documentation requirements and the provision of compelling evidence.

Solidgate’s, featuring tools like Verifi Order Insight and Consumer Clarity, proactively prevents chargebacks by providing real-time transaction details and Compelling Evidence 3.0.

Solidgate’s integrated solutions, accessible via HUB and API, streamline dispute resolution, lower operational demands, and enhance visibility into disputes.

Solidgate’s fraud notification system utilizes TC40 (Visa) and SAFE (Mastercard) reports, providing merchants with detailed insights for prompt fraud detection and management, and the option to issue preemptive refunds.

Solidgate offers flexible access to these fraud alerts, either through their API or HUB.

Visa and Mastercard’s monitoring programs, like Visa’s VDMP and VFMP and Mastercard’s ACMP with ECM and HECM tiers, track and penalize merchants for excessive chargebacks and fraud, enforcing fair business practices.

Compliance is crucial to avoid penalties and maintain card payment processing capabilities, with requirements to stay below thresholds for consecutive months to exit the programs.

PayPal merchants must manage disputes and chargebacks, focusing on key metrics like Dispute rate, Claim rate, and Spoof rate, and addressing both internal and external chargebacks through the PayPal Resolution Center.

Efficient record-keeping, effective communication with customers, and understanding chargeback reason codes are vital strategies for minimizing disputes, maintaining customer relationships, and ensuring the longevity of a PayPal account.

Chargeback reason codes are vital for merchants to comprehend the causes of bank-issued chargebacks, guiding improvements in business practices and aiding in effective dispute management to maintain payment system trust.

Each card scheme has its own set of reason codes and time limits for initiating chargebacks, typically ranging from 60 to 120 days from the transaction date.

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