Card networks monitor merchant disputes and fraud activity to assess transaction risk and maintain payment ecosystem standards. Merchants that exceed acceptable dispute thresholds may enter monitoring programs, which can include additional requirements, fees, or penalties. Tracking these metrics helps businesses identify risks early and maintain healthy payment performance.
PayPal risk overview
Understand how PayPal disputes and chargebacks differ, learn the escalation process, and review key metrics that affect seller performance.
Manage disputes
Respond to PayPal disputes with structured case handling, evidence submission, and resolution workflows to reduce costs and protect revenue.
PayPal risk insights
Analyze PayPal dispute data with detailed case breakdowns, reason code distributions, and resolution outcome metrics for informed decisions.