Preventions alerts
Preventions alerts
Leverage prevention services for a safer and thriving business

Solidgate offers a chargeback prevention service to its merchants. With our solution, merchants can proactively prevent chargebacks before they even enter the dispute process.

The Prevent alert Webhook provides real-time chargeback alerts, enabling merchants to proactively address issues and automate remediation. It’s crucial to guard against duplicated events by making event processing idempotent and logging event IDs. The webhook includes header parameters such as merchant ID, signature, and unique event identifier, while response schema contains chargeback alert and order information.

The Alerts in Solidgate HUB enables to monitor and manage alerts associated with their account. Access the Alerts section via the sidebar and select desired columns and search filters. To view alert details, click the green arrow. Export alerts by providing a file name and extension, then download the exported file from Hub Exports or the Reconciliation section under the Export tab.

Pre-dispute benefits

As part of our chargeback prevention services, Solidgate payment system offers sellers the ability to prevent credit and debit portfolio dispute ratios from being impacted by resolving fraud and non-fraud disputes at the pre-dispute stage.

By resolving disputes before they escalate to the chargeback stage, merchants can benefit from lower dispute ratios, reduced operational requirements, elimination of over-refunding, and increased dispute visibility. This not only helps sellers avoid revenue loss due to chargebacks, but also helps maintain their good standing with credit and debit card issuers, ultimately leading to a better payment processing experience.

  • Lowered dispute ratios
    Resolve pre-disputes with credit using the Solidgate system to reduce dispute ratios without affecting Visa’s dispute ratio, providing immediate benefits for high dispute ratio sellers.
  • Reduced operational requirements
    Optimize processes and reduce disputes with low recovery rates, resulting in fewer operational requirements.
  • Eliminate over-refunding
    Pre-disputes resolved through the Solidgate system are not eligible for future disputes, eliminating the possibility of over-refunding.
  • Increased dispute visibility
    Access adaptable reports that meet your seller reconciliation needs to gain better visibility into your disputes.

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