Prevention alerts notify you when a cardholder contacts their issuer about a transaction, giving you an opportunity to resolve the issue before it becomes a chargeback. Depending on the provider, you can submit additional transaction information, issue an automatic refund, or take other actions to prevent the dispute from escalating.
Set up
Configure prevention rules and automated refund workflows to intercept card and PayPal disputes before they escalate into chargebacks.
Prevent
Configure prevention rules and automated responses to block confirmed fraud attempts and stop fraudulent chargebacks before they are filed.
Resolve
Automate dispute resolution with instant refund workflows that settle customer complaints before they escalate into formal chargeback cases.
PayPal alerts
Configure PayPal pre-dispute alerts to receive early notifications about buyer complaints and resolve issues before chargeback escalation.
Analyze
Review prevention alert analytics covering alert sources, match rates, auto-resolution outcomes, and chargeback prevention effectiveness.