By supporting various alternative payment solutions, Solidgate empowers businesses to expand their reach and boost customer satisfaction across diverse markets. Merchants can optimize payment management and operations while providing customers with a broader selection of payment options.
The features for facilitating management of payments with APMs include payment initiation,
Guide
Create and maintain a stable and healthy business subscription model.
subscription
automation, refund processing, real-time transaction tracking, and automatic updates, enabling smooth and efficient transaction processing from start to finish.
Init payment
Operation for initiating a payment using an alternative payment method performs order creation and prepares the transaction for payment, allowing the customer to proceed with the payment process.
Recurring
For alternative payment methods, a token-based recurring payment refers to an automatic charge applied to a customer's payment method at predetermined intervals.
Refund
Solidgate handles refunds for both Guide
Accept and manage credit card payments from your customers. Cards are the most popular payment method globally, offering convenience and widespread acceptance. card payments and Guide
Connect alternative payment methods to boost your checkout conversion. Solidgate offers diverse payment methods, aiding merchants in understanding and catering to local preferences globally. alternative payment methods (APMs) through its secure payment gateway integration.
The APM refund request caters to alternative payment methods, including options such as PayPal, Sofort, and others, allowing merchants to initiate refund requests for successfully processed orders.
- Go to Payments > Orders.
- Select the relevant order and go to the Orders details section.
- Opposite the order ID, click on the Refund button.
- In the appeared form, complete the refund information:
- Select Full refund or Partial refund.
- Specify the refund reason.
- Click on Refund to confirm.
Refunds can be
declined
primarily due to the cardholder’s account being unable to accept them. The common reasons for a declined
Guide
Effectively managing PayPal disputes and chargebacks.
PayPal
refund include:
- Connection timed out: PayPal did not respond while processing the return. Please repeat the refund at a later time.
- Channel to dispute the refund:
- For dispute_channel: internal make a refund through the HUB.
- For dispute_channel: external , the refund cannot be processed at this stage and can only be disputed. However, it can be successful if the bank reversal is confirmed in the PayPal admin panel.
Check status
Request for receiving current order status. The key benefit is that it enables merchants to efficiently monitor and manage their payments by providing comprehensive information about the order's status, payment method, transaction details, and customer information.
Webhook
Payments through Solidgate's APMs occur asynchronously, necessitating webhook subscriptions to obtain real-time updates on the current status of transactions.
Insights
It is essential to differentiate between an order and a transaction when dealing with payments, as each has a distinct role in the payment process. An order signifies a customer’s request to buy goods or services and acts as a record of the intended purchase. On the other hand, a transaction refers to the actual movement of funds corresponding to that order.
This methodical approach enables tracking the life cycle of an order and its associated transactions, ensuring effective management of both operational and financial aspects.
The APM orders report provides merchants with critical insights into transactions processed through alternative payment methods, supporting better financial and operational decision-making. reporting solution that allows you to retrieve detailed information on transactions. This report provides comprehensive data including order IDs, statuses, amounts, and customer details, which are essential for understanding and optimizing APM transaction flows.
Order status
| Value | Final state | Description |
|---|---|---|
| created | No | The order begins in the initial state upon creation and stays there until a payment attempt is made. |
| processing | No | An order enters this state when payment is first attempted and stays here until a payment is captured. |
| settle_pending | No | This state applies to payment methods such as iDeal/Open banking, where the payment is confirmed but not yet credited to the merchant's account. |
| approved | Yes | The order is approved, and the payment is successfully processed. |
| declined | Yes | The order was declined. |
| refunded | Yes | Funds by the order were transferred back to the customer. |
| The final state denotes whether an order can remain in that state until subsequent actions such as void or refund, as part of logical system processing. | ||
Transaction status
| Value | Description |
|---|---|
| created | The transaction was created. |
| processing | The transaction is currently undergoing processing. |
| settle_pending | The payment is confirmed but not yet credited to the merchant's account, applicable only to iDeal/Open banking methods. |
| success | The transaction has been successfully processed. |
| fail | The transaction has been rejected. Refer to the
Guide
Understand why the payment is declined and how you can resolve it. decline code for additional information. |
Transaction type
| Value | Description |
|---|---|
| pay | The operation of charging, which includes authorization and capture in a single transaction. |
| recurring | The operation of executing payments using a token for repeated transactions. |
| refund | The operation of transferring funds back to the cardholder. |