Solidgate empowers merchants to manage both fraud and non-fraud disputes proactively at the pre-dispute stage, safeguarding credit and debit portfolio dispute ratios.
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- Cardholder Dispute Resolution Network (CDRN)
Implement refunds within 72 hours as initiated by participating issuers. This action resolves Visa and Non-Visa pre-dispute cases. - Rapid Dispute Resolution (RDR)
Use a dynamic decision engine for real-time automatic resolution of Visa pre-dispute cases with RDR issuers. - Issuers network and Mastercard alerts
Utilize real-time alerts to improve both dispute resolution and fraud prevention.
Solidgate’s comprehensive system offers a multifaceted approach to dispute management. It lowers Visa dispute ratios by enabling pre-dispute resolutions, enhances operational efficiency by improving recovery rates and reducing demands, eliminates over-refunding by disqualifying pre-resolved disputes from future conflicts, and provides advanced tracking and reporting for dispute reconciliation.
Mastercom Collaboration
Mastercom Collaboration offers a proactive approach to managing chargebacks, creating a dialogue between merchants, issuers, and acquirers early in the dispute process.
Mastercom Collaboration is a “pre-chargeback” warning system that alerts merchants when a transaction is disputed. This early warning enables merchants to assess whether issuing a refund is a viable solution to the cardholder’s complaint, potentially preventing a chargeback.
- Dispute Initiation: Issuers initiate the process by sending alerts to acquirers.
- Merchant response: Merchants are provided with a brief period to respond to the alert, with the option to issue a refund and potentially prevent a chargeback.
- Accept and refund: Acknowledge the dispute and refund the cardholder.
- Decline: Default to a first chargeback, which merchants can later contest through representment.