Quickly resolve disputes with instant refunds to customers

Solidgate empowers merchants to manage both fraud and non-fraud disputes proactively at the pre-dispute stage, safeguarding credit and debit portfolio dispute ratios.


  • Cardholder Dispute Resolution Network (CDRN)
    Execute refunds initiated by participating issuers within 72 hours to resolve Visa and Non-Visa pre-dispute cases.
  • Rapid Dispute Resolution (RDR)
    Utilize a dynamic decision engine to automatically resolve Visa pre-dispute cases with participating RDR issuers in real-time.
  • Issuers network and Mastercard alerts
    Enhance dispute resolution and fraud prevention by leveraging real-time alerts.

Solidgate’s robust system offers a multi-faceted approach to dispute mitigation: it reduces your Visa dispute ratios by facilitating pre-dispute resolutions, optimizes operational processes by improving recovery rates and lowering operational demands, eliminates the risk of over-refunding by making pre-resolved disputes ineligible for future disputes, and provides enhanced dispute tracking and reporting tailored to your reconciliation needs.

This streamlined solution allows merchants to achieve operational excellence while lowering costs and increasing the effectiveness of their dispute-resolution efforts.