Solidgate empowers merchants to manage both fraud and non-fraud disputes proactively at the pre-dispute stage, safeguarding credit and debit portfolio dispute ratios.
- Cardholder Dispute Resolution Network (CDRN)
Implement refunds within 72 hours as initiated by participating issuers. This action resolves Visa and Non-Visa pre-dispute cases.
- Rapid Dispute Resolution (RDR)
Use a dynamic decision engine for real-time automatic resolution of Visa pre-dispute cases with RDR issuers.
- Issuers network and Mastercard alerts
Utilize real-time alerts to improve both dispute resolution and fraud prevention.
Solidgate’s comprehensive system offers a multifaceted approach to dispute management. It lowers Visa dispute ratios by enabling pre-dispute resolutions, enhances operational efficiency by improving recovery rates and reducing demands, eliminates over-refunding by disqualifying pre-resolved disputes from future conflicts, and provides advanced tracking and reporting for dispute reconciliation.