Sometimes, your customers may want to upgrade their product or service plan.
Once the product switch request is completed, a callback containing the updated product name for the subscription is sent. The new product settings come into force after the next billing date, and the customer is charged for the new product or service starting from the next billing cycle.
It is important to note that certain subscriptions may have specific switching policies, so it is crucial to check them before making the switch. Additionally, ensure that the new subscription product is compatible with the customer’s current subscription.
- Go to Order details > Subscription > Switch subscription product.
- Find the product you need and select it.
- Click on Change product.
new_product_idfor a successful product switch.