Sometimes, your customers may want to upgrade their product/service plan.
Once the product switch request is completed, a callback containing the updated product name for the subscription will be sent. The new product settings will be applied after the next billing date, which means the customer will be charged for the new product or service starting from the next billing cycle.
It’s important to note that certain subscriptions may have specific switching policies, so it’s crucial to check them before making the switch. Additionally, ensure that the new subscription product is compatible with the customer’s current subscription.
You can switch the products used in your active subscription with any product from your product list.
- Go to Order details > Subscription > Switch subscription product
- Choose the product you need and click on “Change product”
This method requires the merchant’s unique identification and signature in the header parameters. The request body must include the current subscription_id and the new_product_id