Restore subscription
Restore subscription
Restore canceled subscriptions by providing the subscription ID and desired expiration date

You can restore a canceled subscription using the provided subscription ID and specifying the desired expiration date. This functionality allows you to reinstate a particular subscription for your client that had been previously canceled. When you restore a subscription, the customer will be charged again for continued access to the product or service.

Please ensure that you have obtained the customer’s consent before proceeding with the restoration process.

  • Limited billing attempts
    Some subscriptions have a predefined number of Guide
    Solidgate provides a feature of smart retrying failed subscription payments, which helps our merchants to recover revenue and decrease the involuntary churn rate of the customers.
    billing attempts
    , after which they are automatically redemption status automatically. In this scenario, customers may wish to continue using the subscription, prompting the merchant to either restore it or attempt another payment charge.

  • Failed billing attempts
    Additionally, subscriptions can enter the canceled state after unsuccessful billing attempts in the redemption status. Merchants can initiate the restoration of such subscriptions based on user requests.

Upon successful restoration, the subscription status will change from canceled to active, and the billing period will be updated based on the specified expiration date.

You can restore a subscription via our admin panel->subscription tab->list:

  • Go to the subscription tab
  • Filter subscriptions by customer’s email address
  • Click “Restore


The restore subscription method requires the unique merchant identification and signature in the header parameters. The request body should include the subscription_id and the desired expiration date (expired_at) in the yyyy-MM-dd HH:mm:ss format.