You can restore a cancelled subscription using the provided subscription ID and specifying the desired expiration date. This functionality allows you to reinstate a particular subscription for your customer that was previously cancelled. When you restore a subscription, the customer will be billed again for continued access to the product or service.
Apart from the
Guide
Solidgate subscriptions offer merchants and their customers a choice between soft and hard cancellation options, ensuring flexibility in managing subscription plans.
intentional subscription cancellation
, the subscription recurring payments can be cancelled due to subscription duration settings or failed payment attempts.
- Limited billing attempts
Some subscriptions have a predefined number of Guide
Solidgate provides a feature of smart retrying failed subscription payments, which helps our merchants to recover revenue and decrease the involuntary churn rate of the customers. billing attempts , after which they automatically enter theredemptionstatus. In this scenario, customers may wish to continue using the subscription, prompting the merchant to either restore it or make another payment attempt. - Failed billing attempts
Additionally, subscriptions can enter thecancelledstate after unsuccessful billing attempts in theredemptionstatus. Merchants can initiate the restoration of such subscriptions based on user requests.
Upon successful restoration, the subscription status changes from cancelled to active, and the billing period is updated based on the specified expiration date.
subscription_id and the desired expiration date (expired_at) in the yyyy-MM-dd HH:mm:ss format.
- Go to Subscriptions > List.
- Use the customer’s email address to find the needed subscription.
- Click on the ➡️ icon to go to the Subscription details page.
- In the Restore subscription section, click on Restore to activate the subscription.
