When subscriptions get cancelled, the need for restoration may arise.
Apart from the
Guide
Solidgate subscriptions offer merchants and their customers a choice between soft and hard cancellation options, ensuring flexibility in managing subscription plans.
intentional cancellation
of a subscription, the subscription recurring payments can be cancelled due to subscription duration settings or failed payment attempts.
- Limited billing attempts
Some subscriptions have a predefined number of Guide
Solidgate provides a feature of smart retrying failed subscription payments, which helps our merchants to recover revenue and decrease the involuntary churn rate of the customers. billing attempts , after which they automatically enter theredemptionstatus. In this scenario, customers may wish to continue using the subscription, prompting the merchant to either restore it or make another payment attempt. - Failed billing attempts
Additionally, subscriptions can enter thecancelledstate after unsuccessful billing attempts in theredemptionstatus. Merchants can initiate the restoration of such subscriptions based on user requests.
You can restore a cancelled subscription using the provided subscription ID and specifying the desired expiration date. By reinstating a cancelled subscription, you ensure seamless renewed access to your product or service for your customers.
When restoring a subscription, the system checks for active subscriptions associated with the given customer_account_id and product_id combination.
The restoration process fails if an existing subscription with these parameters is found or being processed at the moment of the check.
This step helps avoid duplicates and potential chargebacks from double charges.
Once you successfully restore a subscription, the subscription status changes from cancelled to active, and the billing period is updated based on the specified expiration date.
The customer will be billed again for continued access to their chosen product or service.
subscription_id and the desired expiration date (expired_at) in the yyyy-MM-dd HH:mm:ss format.
- Go to Subscriptions > List.
- Use the customer’s email address to find the needed subscription.
- Click on the subscription to go to the Subscription details page.
- In the Restore subscription section, click on Restore to activate the subscription.
