When subscriptions are cancelled, they may need to be restored. Apart from the Guide
Solidgate subscriptions offer businesses and their customers a choice between soft and hard cancellation options, ensuring flexibility in managing subscription plans. intentional cancellation of a subscription, the subscription recurring payments can be cancelled due to subscription duration settings or failed payment attempts.

• Limited billing attempts
  Some subscriptions have a predefined number of Guide
  Solidgate provides a feature of smart retrying failed subscription payments, which helps businesses to recover revenue and decrease the involuntary churn rate of the customers. billing attempts , after which they automatically enter the redemption status. In this scenario, customers may wish to continue using the subscription, prompting the merchant to either restore it or make another payment attempt.
• Failed billing attempts
  Additionally, subscriptions can enter the cancelled state after unsuccessful billing attempts in the redemption status. Merchants can restore these subscriptions based on customer requests.

You can restore a customer’s cancelled subscription to recover access to product or service. Choose one of these options:

• Without changes - pass subscription_id and a desired expired_at, with none for discount data
• With a discount applied - pass subscription_id and expired_at, and value for either coupon_id or coupon_code to apply reduced pricing for future payments
  • If the subscription already has a discount, it is replaced with the new value.
  • If the discount is invalid, the restore request fails with an error.
  • If you pass both coupon_id and coupon_code, you get a 400 Bad Request error.

Restoring a cancelled subscription ensures that customers can immediately recover access to your product or service.

When restoring a subscription, the system checks for active subscriptions associated with the given customer_account_id and product_id combination. The restoration process fails if an existing subscription with these parameters is found or being processed at the moment of the check. This step helps avoid duplicates and potential chargebacks from double charges.

Once you successfully restore a subscription, the subscription status changes from cancelled to active, and the billing period is updated based on the specified expiration date. The customer gets billed again for continued access to their chosen product or service.

If the provided subscription expiration date (expired_at) is in the past, the system automatically updates it to the current date to prevent unwanted charges.