Tax insights
Get in touch
Sign in
Tax insights
Explore key approaches for effective tax management

Understanding taxes and heir all aspects is crucial for businesses operating across multiple regions, where varying regulations can significantly impact financial operations. Effective tax management goes beyond compliance with local laws. It also ensures accurate reporting, transparent pricing for customers, smooth operational workflows, and proper handling of chargebacks and refunds within the tax context.

Handling chargeback and refund

Solidgate can handle various chargeback scenarios defined by multiple parameters such as type, status, amount, and currency. These rules can apply not only to chargebacks but also to other operations, such as refunds. Solidgate initiates corresponding events for platform partners in case of a refund or chargeback. Conditions include:

  • Full amount in process: If the chargeback is in process, Solidgate initiates a tax refund for the full amount of the chargeback.
  • Full amount, and documents submitted: In this case, the event is ignored by Solidgate.
  • Partial amount in process: Solidgate issues a tax refund for the full initial payment amount and then generates a new tax for the remaining amount.
  • Partial amount, documents submitted: In this case, the event is ignored by Solidgate.
  • Full refund/chargeback: Solidgate generates a new tax transaction for the full initial payment amount.
  • Resolved RDR chargeback: Solidgate issues a tax refund for the full amount of the chargeback.
  • Second chargeback: Solidgate adjusts its calculations, modifies the tax refund, and generates a new tax transaction based on the Guide
    The chargeback entity signifies the start of the dispute process, containing the chargeback type and chargeback status.
    type and status
    of the second chargeback.

Looking for help? Contact us
Stay informed with Changelog