Manage APMs

[ { "title":"Testing", "link":"https://docs.solidgate.com/payments/testing/", "text":"Simulate payments to test your integration before launching in production.", "imgSrc":"https://solidgate.com/wp-content/uploads/2022/06/icon-customizable.svg" } , { "title":"Create your payment form", "link":"https://docs.solidgate.com/payments/integrate/payment-form/create-your-payment-form/", "text":"Understand how to integrate the payment form into your product.", "imgSrc":"https://solidgate.com/wp-content/uploads/2022/06/icon-payments.svg" } , { "title":"Subscriptions", "link":"https://docs.solidgate.com/subscriptions/", "text":"Create and maintain a stable and healthy business subscription model.", "imgSrc":"https://solidgate.com/wp-content/uploads/2022/06/icon-global.svg" } ]

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Manage APMs
Effectively handle alternative payments using our payment operations framework

By supporting various alternative payment solutions, Solidgate empowers businesses to expand their reach and boost customer satisfaction across diverse markets. Merchants can optimize payment management and operations while providing customers with a broader selection of payment options.

The features for facilitating management of payments with APMs include payment initiation, Guide
Create and maintain a stable and healthy business subscription model. subscription automation, refund processing, real-time transaction tracking, and automatic updates, enabling smooth and efficient transaction processing from start to finish.

Init payment
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Init payment API
Operation for initiating a payment using an alternative payment method performs order creation and prepares the transaction for payment, allowing the customer to proceed with the payment process.

Recurring
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Recurring API
For alternative payment methods, a token-based recurring payment refers to an automatic charge applied to a customer's payment method at predetermined intervals.

This process involves securely storing a token representing the customer’s payment details and using it for subsequent transactions without requiring input each time.

Refund
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Refund APM order API
Solidgate handles refunds for both Guide
Accept and manage credit card payments from your customers. Cards are the most popular payment method globally, offering convenience and widespread acceptance. card payments and Guide
Connect alternative payment methods to boost your checkout conversion. Solidgate offers diverse payment methods, aiding merchants in understanding and catering to local preferences globally. alternative payment methods (APMs) through its secure payment gateway integration.

The APM refund request caters to alternative payment methods, including options such as PayPal, Sofort, and others, allowing merchants to initiate refund requests for successfully processed orders.

It is vital to be aware that refunds in APMs, particularly in cash-based methods, might have limitations or may not be available.
To issue a refund

  1. Go to Payments > Orders.
  2. Select the needed order to go to the orders details page.
  3. In the top-right corner, click on the Refund button.
  4. In the appeared form, complete the refund information:
    • Select Full refund or Partial refund
    • Specify the refund reason
  5. Click on Refund to confirm.
Once the refund is successful , you can get the Refund confirmation on the Transactions section and share it with the customer. The refund confirmation serves as proof of a completed refund transaction and can be used for several purposes:
  • Share it with the customer as proof that the refund has been processed successfully, building trust and transparency in your business relationships.
  • Update your financial records to ensure accurate bookkeeping for tax purposes, track refund patterns, and maintain a clear financial history.
  • Present it to financial institutions if they have any inquiries about the transaction.

Refunds can be declined primarily due to the cardholder’s account being unable to accept them. The common reasons for a declined Guide
Effectively managing PayPal disputes and chargebacks. PayPal refund include:

  • Connection timed out: PayPal did not respond while processing the return. Please repeat the refund at a later time.
  • Channel to dispute the refund:
    • For dispute_channel: internal make a refund through the HUB.
    • For dispute_channel: external , the refund cannot be processed at this stage and can only be disputed. However, it can be successful if the bank reversal is confirmed in the PayPal admin panel.

Check status
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Check status API
Request for receiving current order status. The key benefit is that it enables merchants to efficiently monitor and manage their payments by providing comprehensive information about the order's status, payment method, transaction details, and customer information.

Webhook
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Order status Webhook
Payments through Solidgate's APMs occur asynchronously, necessitating webhook subscriptions to obtain real-time updates on the current status of transactions.

Webhooks ensure that merchants receive prompt notifications as transactions progress, allowing them to monitor and effectively manage the diverse payment options offered by APMs.

Insights
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It is essential to differentiate between an order and a transaction when dealing with payments, as each has a distinct role in the payment process. An order signifies a customer’s request to buy goods or services and acts as a record of the intended purchase. On the other hand, a transaction refers to the actual movement of funds corresponding to that order.

This methodical approach enables tracking the life cycle of an order and its associated transactions, ensuring effective management of both operational and financial aspects.

Solidgate offers a Guide
The APM orders report provides merchants with critical insights into transactions processed through alternative payment methods, supporting better financial and operational decision-making. reporting solution that allows you to retrieve detailed information on transactions. This report provides comprehensive data including order IDs, statuses, amounts, and customer details, which are essential for understanding and optimizing APM transaction flows.

Order status
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Value Final state Description
created No The order begins in the initial state upon creation and stays there until a payment attempt is made.
processing No An order enters this state when payment is first attempted and stays here until a payment is captured.
settle_pending No This state applies to payment methods such as iDeal/Open banking, where the payment is confirmed but not yet credited to the merchant's account.
approved Yes The order is approved, and the payment is successfully processed.
declined Yes The order was declined.
refunded Yes Funds by the order were transferred back to the customer.
The final state denotes whether an order can remain in that state until subsequent actions such as void or refund, as part of logical system processing.

Transaction status
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Value Description
created The transaction was created.
processing The transaction is currently undergoing processing.
settle_pending The payment is confirmed but not yet credited to the merchant's account, applicable only to iDeal/Open banking methods.
success The transaction has been successfully processed.
fail The transaction has been rejected. Refer to the Guide
Understand why the payment is declined and how you can resolve it. error code for additional information.

Transaction type
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Value Description
pay The operation of charging, which includes authorization and capture in a single transaction.
recurring The operation of executing payments using a token for repeated transactions.
refund The operation of transferring funds back to the cardholder.
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