Solidgate HUB is built to enhance and support businesses with a unified toolset for running their day-to-day processes and growing revenue. It empowers merchants to focus on different aspects of their operations, such as payments, products, finances, fraud strategy implementation, thorough analytics, and much more.
Navigate HUB
The HUB is divided into key sections, each focused on a specific aspect of business operations. Upon signing in, merchants gain immediate insights into their business health and performance through a centralized dashboard. Solidgate HUB includes sections like Payments, Subscriptions, Fraud Prevention, and more to provide an efficient way for managing core business processes.
| Section name | Description | Actions |
|---|---|---|
| Home | Features a dashboard with a concise overview of the payment activity for the past week highlighting the dynamics and evolving tendencies. This allows merchants to quickly assess business performance, tracking and analyzing sales volume, approval rate, and dispute statistics. The dashboard also offers a detailed breakdown of payment volumes across supported methods and currencies. |
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| Payments | Encompasses all aspects related to transactions, covering everything from order management to monitoring disputes, and analyzing transaction data. |
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| Subscriptions | Serves for managing products, recurring billing services, and coupons. |
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| Fraud prevention | Offers tools to manage and prevent fraudulent activities. |
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| Developers | Provides essential tools and information for merchants to manage their integration with Solidgate. It offers resources to configure, monitor, and troubleshoot using API logs. |
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| Reports & Exports | Allows merchants to generate reports and export data from their accounts based on the type of information they require for analysis or record-keeping, like product or subscription data, invoices, and more. |
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| Account settings | Contains tools for managing accounts, user roles, and permissions. It also provides features for completing compliance questionnaires for legal entities, signing documents, and creating tax profiles with tax rates. |
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| Profile | Provides access to personal and account information for the Solidgate HUB users. |
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Merchant teams can access detailed, step-by-step guidance for a wide range of actions they need to perform when managing their business processes in the Solidgate HUB.
The Solidgate documentation sections include instructions based on functionality availability in the Solidgate HUB or via API, which are organized in the corresponding tabs:
- Via API for completing actions using the Solidgate API
- Via HUB for completing actions through the Solidgate HUB
For example, the
Guide
Explore how to establish subscription products, handle customer data, process payments, and use the smart retry feature.
Product and price
page shares steps for creating products and adding prices via API and via HUB.
Alongside its sections for different payment-related business processes, Solidgate HUB also provides analytics, allowing merchants to gain deeper insights into their business performance.
Analytics
Solidgate HUB analytics is designed to offer comprehensive insights into different areas of payment processing, risk management, and subscription services. It enhances awareness, supports informed decisions, and provides numerous opportunities for business optimization:
- Risk management
By analyzing dispute rates, refund rates, and fraud rates, businesses can adjust their risk management strategies to minimize losses.
- Customer experience
Understanding decline reasons and cancellation patterns can help improve the customer journey and reduce friction in the payment process.
- Financial planning
Gross volume trends and approval rates provide valuable data for financial forecasting and planning.
- Product development
Insights from subscription analytics can inform product development and pricing strategies.
- Operational efficiency
Identifying common issues in payment processing can lead to improvements in operational efficiency and cost reduction.
The analytics focuses on four main aspects, which are located in the corresponding HUB sections:
- Payments
- Payment analytics
- Card risk analytics
- APM risk analytics
- Subscriptions
- Subscription analytics
Each analytics category offers unique insights into a particular aspect of payment processing. To get a detailed or focused view for analysis based on specific business needs and areas of interest, you can:
- Customize graphs with date ranges, currency, and other filters for more precise analysis
- Hover over graphs to view detailed information for specific periods
- Approval rate and Approval volume graph allows you to view correlations between these key metrics over time. You can identify how changes in approval rates might impact overall transaction volume, or vice versa.
- Decline structure graph shows a detailed breakdown of failed transactions, including decline reasons, codes, percentages of total charges and declines, and count per decline type. This information is essential for identifying common transaction failure points and areas for payment process optimization.
- Fraud rate graph compares fraud rates between Visa and Mastercard. It is important to note that these statistics are calculated monthly and only include data from payment schemes with fraud alerts and banks that export full fraud data. This information supports understanding and mitigating fraud risks.
- Dispute rate graph compares dispute rates across different card networks over time. It helps identify trends or issues specific to certain card networks, allowing businesses to take targeted action if needed.
- Refund rate graph displays refund trends over time and can be indicative of customer satisfaction, product quality, or potential fraudulent activities. Sudden spikes or consistent increases in refund rates may signal issues that require attention.
- Dispute rate graph focuses on external chargeback dispute rates over time for APMs. It helps businesses track and analyze dispute trends specific to alternative payment methods, which may differ from traditional card payment disputes.
- Refund rate graph, similar to the card section, displays refund rate trends specifically for APM transactions. It allows businesses to compare refund behaviors between APMs, potentially uncovering insights into customer preferences or issues specific to certain payment methods.
- New and cancelled graph compares new subscriptions against cancellations over time, providing a clear picture of subscriber growth or churn. It helps businesses quickly assess the health of their subscription base and identify periods of significant change or connection to a specific product.
- Cancellations share graph shows the trend of cancellation share over time, helping identify periods of higher churn risk. It can be particularly useful for spotting seasonal trends or the impact of specific events or changes to the subscription service. The detailed breakdown of cancellation reasons includes the reason for cancellation, cancellation code, percentage of total charges, percentage of total declines, and count of each cancellation type.
HUB analytics delivers insights that empower merchants to improve payment processes, enhance risk management, and refine subscription services. With straightforward and key payment data at their fingertips, businesses can identify trends, mitigate risks, promote overall growth, and enrich customer experience, positioning themselves for success.