Solidgate offers automated email receipts for successful payments to enhance your customers’ post-purchase experience. This feature ensures that customers receive a payment confirmation email with key transaction details, improving transparency and providing a reliable record of their purchase.
To start emailing payment receipts, you need to request feature activation and collect the customer’s email address during checkout. Solidgate will handle the rest by automatically generating and sending a receipt for successfully processed transactions. Receipts will include important transaction details, making it easy for customers to reference their purchase history and recognize the source of communication. Additionally, you can provide your customer support email address, allowing customers to reach out directly for any questions or assistance.
Email receipts are sent only for successful card or Alternative Payment Method (APM) transactions. This means no email will be sent if the payment fails, ensuring that only successful transactions are communicated to customers.
Receipt details
Each email receipt includes main transaction details for easy customer review and reference, with its key fields listed in the table below.
| Field | Description |
|---|---|
website |
URL of your website |
order_id |
Unique order identifier |
amount |
Order amount captured |
currency |
Order currency code |
description |
Itemized description of goods or services purchased |
transaction_date |
Order date with timestamps in UTC format |
transaction_type |
Sale |
card_brand |
Card brand, such as Visa and Mastercard |
card_last4 |
Last 4 digits of the card number |
descriptor |
Concise line on a customer’s financial statement that explains a specific transaction, helping the cardholder understand the nature of the charge |
support_email |
Customer support email address for any questions or concerns |
While the receipt content is similar for card payments and APMs, there are a few differences in the details provided:
- Card order receipt contains all fields, including card scheme brand, card number, and merchant descriptor.
- APM order receipt includes most fields but excludes card-specific details, such as card scheme brand, card number, and merchant descriptor.
Automated email receipts reduce manual effort by ensuring prompt payment confirmations and providing key transaction details to customers. This approach allows you to focus on higher-priority tasks and support business growth.