Solidgate offers automated email receipts for successful payments to enhance your customers’ post-purchase experience. Payment receipts include important transaction details, making it easy for customers to reference their purchase history and recognize the source of communication. This feature ensures that customers receive a payment confirmation email with key transaction details, improving transparency and providing a reliable record of their purchase.
- Activate receipts for a channel or multiple channels in the Solidgate HUB
- Collect your customer’s email address during checkout
- Optionally, add your customer support email address in the channel settings
This email appears on receipts, allowing customers to contact you with questions or issues.
Solidgate will handle the rest by automatically generating and sending a receipt for successfully processed transactions.
Activate email receipts
You can activate receipts for a channel in the Solidgate HUB and turn them off in the channel settings when needed.
- Go to Developers > Channels.
- Find the needed channel and click on it.
- In the Channel information section, enable the toggle switch for Receipts.
- Optionally, add the support team contact by clicking on Add support email.
- Go to Developers > Channels.
- Select checkboxes for the needed channels or select all channels from the table header.
- Click on Turn receipts on.
- Optionally, add the support team contact by clicking on Add support email.
- Click on Turn on to confirm activation.
Receipt details
Email receipts are currently available in English, with additional language options to be added in the future to enhance accessibility for global customers. Each email includes main transaction details for easy customer review and reference, with its key fields listed below.
| Field | Description |
|---|---|
website |
URL of your website |
order_id |
Unique order identifier |
amount |
Order amount captured |
currency |
Order currency code |
description |
Itemized description of goods or services purchased |
transaction_date |
Order date with timestamps in UTC format |
transaction_type |
Sale |
card_brand |
Card brand, such as Visa and Mastercard |
card_last4 |
Last 4 digits of the card number |
descriptor |
Concise line on a customer’s financial statement that explains a specific transaction, helping the cardholder understand the nature of the charge |
support_email |
Customer support email address for any questions or concerns |
While the receipt content is similar for card payments and APMs, there are a few differences in the details provided:
- Card order receipt contains all fields, including card scheme brand, card number, and merchant descriptor.
- APM order receipt includes most fields but excludes card-specific details, such as card scheme brand, card number, and merchant descriptor.
Automated email receipts reduce manual effort by ensuring prompt payment confirmations and providing key transaction details to customers. This approach allows you to focus on higher-priority tasks and support business growth.