Effective order management ensures seamless operations, from initial placement to post-payment actions. Through the Solidgate Hub , businesses can optimize workflows, address issues quickly, and deliver a positive customer experience by viewing, analyzing, and managing orders along with accessing order actions or getting insights into order details.
View orders
You can view all orders associated with a specific customer. Filter by customer email or open any order to see the customer’s entire purchase history.
Use it to analyze behavior, share details, or dispute chargebacks.
- Go to Payments > Orders.
- Find the needed order and click on it.
- In the Customer section and next to the email, click on View all orders.
Explore API logs
Businesses can access detailed API request records to verify order operations such as settling, voiding, and refunding. API logs help you track successful requests and investigate any processing issues.
- Go to Developers > API logs.
- Find the needed log entry and click on it.
- View log entry details, including Status, Method, Path, Host, IP address, and Date (UTC).
- Expand Request body and Response body to see the JSON payloads sent and received, which provide detailed information, such as order_id , currency , recurring_token , amount , and more.
Track order actions
Payment log provides detailed visibility into payment request and response records for orders. It displays integration events such as payment requests and responses, helping you track payment processing and troubleshoot issues.
- Go to Payments > Orders.
- Find an order that was processed and select it to go to the order details.
- Scroll down and view the payment log entries.
- Select a log entry to view detailed information.