Order details

Sign in
Get help
Order details
Gain order insights and track actions for informed order management

Effective order management ensures seamless operations, from initial placement to post-payment actions.

Through the Solidgate Hub , businesses can optimize workflows, address issues quickly, and deliver a positive customer experience by viewing, analyzing, and managing orders along with accessing order actions or getting insights into order details.

You can view all orders associated with a specific customer or review the payment log from the order details page.

To view all customer orders from order details

  1. Go to Payments > Orders.
  2. Find the order you need and click on it.
  3. In the Customer section and next to the email, click on View all orders.
You are now transferred to a page with all customer orders and can apply more filters to narrow down your search if required.


To view order payment log

  1. Go to Payments > Orders.
  2. Find an order that was processed and select it to go to the order details.
  3. Scroll down and view the Payment log entries.
  4. Select a log entry to view detailed information.
Information includes a request method with a response body and content details about the order and transactions.
Looking for help? Contact us
Stay informed with Changelog