Effective order management ensures seamless operations, from initial placement to post-payment actions. Through Solidgate HUB , businesses can optimize workflows, address issues quickly, and deliver a positive customer experience by viewing, analyzing, and managing orders along with accessing order actions or getting insights into order details.
View orders
You can view all orders associated with a specific customer. This allows you to gain a comprehensive understanding of their order history and take the required actions, such as analyzing customer’s behavior, providing information, or using data to dispute a chargeback. You can either filter orders by customer email or view all customer orders from their order details.
- Go to Payments > Orders.
- Find the needed order and click on it.
- In the Customer section and next to the email, click on View all orders.
Explore API logs
Businesses can access detailed API request records to verify order operations such as settling, voiding, and refunding. API logs help you track successful requests and investigate any processing issues.
- Go to Developers > API logs.
- Find the needed log entry and click on it.
- View log entry details, including Status, Method, Path, Host, IP address, and Date (UTC).
- Expand Request body and Response body to see the JSON payloads sent and received, which provide detailed information, such as order_id , currency , recurring_token , amount , and more.
Track order actions
Event log tracks user actions within HUB and helps identify who has taken specific actions on orders.
- Go to Account settings > Event log.
- Find the needed event in the list.
- Optionally, use filters to narrow down your search and click on Apply.
These tools offer in-depth order insights and are essential for maintaining transparency, troubleshooting issues, and ensuring accountability within your team.