The report provides a deeper understanding of chargeback patterns and drivers. Analyzing the chargeback data in the report allows businesses to identify the underlying reasons and trends behind the disputed transactions. This enhanced visibility into the root causes of chargebacks is useful for implementing more targeted dispute resolution and fraud prevention strategies.
By covering details such as the original order IDs, customer information, transaction amounts, and statuses, the report equips merchants to resolve disputes and combat fraud effectively.
updated_at
as default parameter, which reflects the date when the latest chargeback flow was created.- Go to Reports&Exports.
- In the top-right corner, click on +Create report.
- In the pop-up window, add the required information:
- Select the Card disputes report type
- Select one or several channels
- Specify a date range of up to 36 days
- Optionally, change the auto-created file name
- Click on Create.
Once confirmed, the reports are created for each selected channel. - Click on Download to save and view the report.