Processing pre-dispute alerts helps prevent chargebacks, improves dispute visibility, and optimizes PayPal’s workflows.
PayPal’s
Guide
Improve the dispute resolution process to reduce costs and maintain stability.
dispute management
tools often lack comprehensive advance notification coverage, exposing merchants to unexpected chargebacks, hidden customer data, and increased costs due to missed early interventions.
You can bridge these gaps using direct alerts from card schemes and real-time transaction matching to resolve disputes efficiently.
How it works
- Connect alerts : Use the Prevention Alert webhook to connect PayPal alerts seamlessly.
- Match dynamic descriptor: Set up transaction metadata to ensure accurate alert-to-order matching.
- Track updates: View real-time data and filter alerts by payment method to streamline operations.
Prevent alert Webhook is used to detect and resolve potential issues early and before they escalate.
To subscribe to prevent alerts
- Go to Developers > Channels.
- Find the needed channel and click on it.
- In the Webhooks section, select +Add an endpoint.
- In the appeared form:
- Select Received card prevention alert from the dropdown list
- Specify URL
- Click on Add to save changes and start receiving the extended webhooks.
To view alert details
- Go to Fraud prevention > Alerts list.
- Find the needed alert to analyze.
- Click on the alert ID to go to the alert details page.