Processing pre-dispute alerts helps prevent chargebacks, improves dispute visibility, and optimizes PayPal’s workflows.
PayPal’s
Guide
Improve the dispute resolution process to reduce costs and maintain stability.
dispute management
tools often lack comprehensive advance notification coverage. This leaves merchants vulnerable to unexpected chargebacks, hidden customer data, and increased costs from missed early interventions.
You can bridge these gaps using direct alerts from card schemes and real-time transaction matching to resolve disputes efficiently.
To use direct alerts
- Connect alerts
Use the Prevent alert webhook to connect PayPal alerts seamlessly. - Match dynamic descriptor
Set up transaction metadata to ensure accurate alert-to-order matching. - Track updates
View real-time data and filter alerts by payment method to streamline operations.
You can configure webhooks for each event type in the Solidgate HUB or via API.
Prevent alert Webhook is used to detect and resolve potential issues early and before they escalate. It allows businesses to notice issues or risks early, enabling proactive resolution.
By using these alerts, merchants can reduce the likelihood of chargebacks and ensure smooth transaction management.
- Go to Developers > Channels.
- Find the needed channel and click on it.
- In the Webhooks section, select +Add an endpoint.
- In the appeared form:
- Select Received card prevention alert from the dropdown list
- Specify URL
- Click on Add to save changes and start receiving the extended webhooks.