The Prevent and Resolve solutions integrate seamlessly with Solidgate, effectively communicating between issuing banks and merchants.
Rarely, a chargeback may be received after an alert due to delays in issuing and acquiring banks if the issuing bank proceeds with a chargeback without waiting for a refund confirmation or due to technical issues.
Use webhooks to preemptively address and resolve issues before they escalate, ensuring smoother transaction processing.
Fraud alert Webhook
Securely receive fraud alerts through webhooks, which notify of fraudulent activities reported by card schemes and enable rapid response.
- Go to Fraud prevention > Alerts list.
- Find the alert you need to analyse.
- Click on the alert ID to open its details page.
Alerts type
| Type | Definition |
|---|---|
| inquiry | Solidgate sends you inquiry requests initiated by the issuing bank, and we return additional merchant data to the issuer when we match your available transaction data. |
| init-refund | Solidgate informs the merchant and processes refunds to avert chargebacks. These transactions include a specific refund reason code.
|
| resolved | Solidgate alerts merchants when a dispute is resolved. The transaction amount is automatically credited to the cardholder, thus preventing a chargeback. It’s important to note that the transaction status remains
success because the refund occurs at the chargeback flow level. |
| prevented | Solidgate sends notifications to merchants indicating successful prevention of a dispute, which originates from the initial inquiry |
Pre-dispute benefits
Pre-dispute advantages are a key aspect of Solidgate’s chargeback prevention services. These services enable merchants to address disputes at the pre-dispute stage, thereby not affecting their credit and debit portfolio dispute ratios.
- Lowered dispute ratios
Merchants can lower their dispute ratios by resolving pre-disputes with credit through Solidgate. This is particularly beneficial for merchants with high dispute ratios, as it does not impact Visa’s dispute ratio. - Reduced operational requirements
Optimizing dispute resolution processes, especially for disputes with low recovery rates, leads to fewer operational demands. This streamlining effect significantly reduces the workload and resources required to manage disputes. - Eliminate over-refunding
Pre-disputes resolved through Solidgate are not eligible for future disputes, eliminating the possibility of over-refunding. - Increased dispute visibility
Solidgate provides access to adaptable reports tailored to seller reconciliation needs. This feature enhances dispute visibility, allowing merchants to better understand and manage their dispute landscape.
By resolving disputes before they progress to the chargeback stage, merchants not only avoid revenue loss from chargebacks but also maintain a favorable standing with credit and debit card issuers.